Terms & Conditions

Effective Date: November 3, 2026
Business Name: Kaizen Event Solutions LLC
Website: https://kaizenlabor.com

1. Acceptance of Terms

Welcome to Kaizen Event Solutions. By accessing or using our website, mobile application, or related services (collectively, the "Services"), you agree to these Terms and Conditions and our Privacy Policy.

If you do not agree with these Terms, please discontinue use of the Services.

2. Description of Services

Kaizen Event Solutions LLC provides professional event production, logistics coordination, and specialized staffing services for concerts, festivals, and live events, including crew recruitment, an employee training portal, and related workforce communications.

Certain features may require account registration, verification, or the submission of contact information. Users agree to provide accurate information and maintain the confidentiality of their account credentials.

We reserve the right to modify, suspend, or discontinue features of the Services, subject to applicable law.

3. Eligibility and User Responsibilities

Users must be legally permitted to use the Services and provide accurate, current information.

Users agree not to:

• Use the Services for unlawful or fraudulent activities.
• Attempt unauthorized access to accounts, systems, or data.
• Interfere with the security or operation of the Services.
• Misrepresent their identity or contact information.

4. SMS Messaging Terms and Conditions

4.1 SMS Program Description

By voluntarily opting in to SMS communications from Kaizen Event Solutions, you agree to receive text messages concerning job opportunities, job confirmations, schedules, call times, team assignments, job updates, cancellations, weather-related notices, safety information, and other operational communications.

Messages will be sent only for the purposes disclosed when you provide consent.

4.2 Consent to Receive Messages

SMS participation is voluntary.

By selecting the SMS consent checkbox or completing another clearly disclosed opt-in process, you authorize Kaizen Event Solutions to send messages to the mobile number you provide.

Consent to receive promotional text messages is not a condition of purchasing goods or services.

Providing a telephone number without completing an applicable consent process does not, by itself, constitute agreement to receive promotional SMS messages.

4.3 Message Frequency

Message frequency varies depending on your account activity, service interactions, and the messaging program to which you subscribe.

4.4 Message and Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan.

Kaizen Event Solutions is not responsible for charges assessed by your wireless carrier.

4.5 Opt-Out Instructions

You may discontinue SMS communications at any time by replying STOP to a message.

After submitting an opt-out request, you may receive a final confirmation message. No further messages will be sent under the applicable messaging program unless you subsequently provide valid consent or another lawful basis permits the communication.

4.6 Help and Customer Support

For assistance with SMS communications, reply HELP to a message or contact us at:

Email: info@kaizenlabor.com
Phone: 484-883-8907 / 717-887-2914

4.7 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by carrier availability, network conditions, device compatibility, or other circumstances outside our control.

4.8 SMS Privacy

We respect the privacy of individuals who participate in our messaging programs.

Mobile telephone numbers, SMS opt-in information, and consent records will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

Information may be processed by service providers acting on our behalf, including messaging infrastructure providers, solely as necessary to deliver and administer authorized communications.

For additional information, review our Privacy Policy.

5. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which describes our collection, use, retention, protection, and disclosure of personal information.

We take reasonable measures to protect information processed through the Services, but no electronic system can be guaranteed completely secure.

6. Intellectual Property

Unless otherwise indicated, the content, design, software, trademarks, and other materials made available through the Services are owned by Kaizen Event Solutions LLC or its licensors.

Users may not reproduce, distribute, modify, or commercially exploit protected materials without appropriate authorization.

7. Third-Party Services

The Services may rely on third-party technology providers, including hosting, authentication, communications, and messaging platforms.

These providers may operate under their own terms and privacy policies.

We are not responsible for interruptions or failures caused by third-party services beyond our reasonable control, subject to applicable law.

8. Availability and Modifications

We may periodically update, maintain, or modify the Services.

We do not guarantee uninterrupted or error-free availability.

Material changes affecting users' rights or obligations will be communicated as required by applicable law.

9. Disclaimer of Warranties

To the extent permitted by applicable law, the Services are provided on an "as available" and "as is" basis without warranties of uninterrupted operation or suitability for every particular purpose.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

10. Limitation of Liability

To the extent permitted by applicable law, Kaizen Event Solutions LLC will not be liable for indirect, incidental, special, or consequential damages arising from use of the Services.

This limitation does not apply where liability cannot legally be limited or excluded.

11. Termination

We may suspend or terminate access to the Services when a user materially violates these Terms, threatens system security, or engages in unlawful activity.

Users may discontinue use of the Services at any time.

Termination does not eliminate obligations or rights that survive under applicable law.

12. Changes to These Terms

We may revise these Terms and Conditions periodically.

The current version will be published on this page with an updated effective date.

Where required, we will provide additional notice or obtain renewed consent before material changes take effect.

13. Governing Law

These Terms are governed by the applicable laws of the State of Pennsylvania, United States, without prejudice to mandatory consumer protections or other applicable legal requirements.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

Kaizen Event Solutions LLC
1717 Greentree Court, Crofton, Maryland 21114, USA
info@kaizenlabor.com
484-883-8907 / 717-887-2914

Privacy Policy: https://kaizenlabor.com/privacy-policy

Terms and Conditions: https://kaizenlabor.com/terms-and-conditions